Delivery & Refunds

Everything we sell is a digital download. No physical item is posted to you and no shipping charge is added. Access is sent after payment is confirmed. Any applicable taxes and the final order total are shown at checkout.

If the email has not arrived, check your spam folder first, then sign in and open Account → Digital downloads. If access is still missing, email orders@deskloom.co with your order number and the email used at checkout.

Purchase availability depends on the countries and payment methods offered at checkout. Digital delivery does not mean we can accept orders from every country.

If your country is not listed, contact us before ordering. Please use your actual billing details.

Files are supplied at 300 DPI, which stays sharp from small desk frames up to large wall sizes. You can print them at home, at a local print shop or through any online printing service.

• Choose a matte or lightly textured paper for the calmest result
• Follow the instructions for the product you purchased. For an A4 planner on US Letter, use “fit to page”; for wall art, choose scaling appropriate to your frame size
• Colours vary slightly between screens and printers; this is normal and not a fault
• Frames and printing are not included in the price

Digital files cannot be physically returned. Our Refund Policy explains restrictions on change-of-mind refunds after access, exceptions and your rights under applicable consumer law.

We do refund when something is genuinely wrong: a file that will not open, the wrong file delivered, a duplicate charge, or a download you were never able to access. Email orders@deskloom.co within 14 days with your order number and a description of the issue. We will review the problem and arrange a correction or eligible refund. This timeframe does not limit your statutory rights.

Full detail, including your statutory rights in the EU and UK, is on our refund policy page.